格林小镇向用户提供商品的合同将在用户付款成功之后签订。格林小镇将会通过邮件形式和用户确认订单信息。

退货

根据欧洲远程销售法（Distance Selling Regulations），当您线上购物时可以获得以下权利：

• 您有权在自收到商品之日起14天内，取消在格林小镇中文商城的订单（合同）；
• 您取消订单的权利并不适用于“定制类”产品、“易腐烂”产品；
•  为了确保您取消订单的权利，您需要在取消订单的时候明确的通知到我们。为了您的账户安全，您需要提供您的收货人姓名、地址、您需要取消的订单信息，如果可以的话，您还需要提供您的联系电话和邮箱地址。您可以发送邮件至contactus@gretnagreen.cn阐述您需要取消订单的原因。
• 如果您决定取消订单，您应该在取消订单之后14天内将商品退换给我们，费用由您来承担，我们会将商品的款项进行原返。这其中也包括运费（包邮除外）。
• 如果商品因您保管不当或者错误操作而造成的损坏，我方可以从订单的款项中进行扣除。在我们收到商品之后的14天内，我们将会给您发起退款。

 

退货（特殊订单，定制类产品和易损产品）

•  一笔“特殊订单”（即订单中的商品在您下单时既不是我们自己仓库中的商品，也不在我们的“类型”或“数量”当中，即可被视为特殊订单。这个情况会在您下单的时候提示您）或“定制类”商品被签收或已经在处理过程中，您将不可以取消订单或退货。同样，易损坏（易腐烂）的商品（食品）也无法取消订单或退货。
• 出于卫生原因，耳环也将不能退货，除非耳环发错货了。
• 您可以发送邮件至contactus@gretnagreen.cn进行订单取消或退货的操作。

 

定价

您所订购的商品的应付价格已经在网站上标明。如果网站上的某一商品定价错误，只要我们在发货之前通知到您，我们将会停止发货。请注意，我们网站上的价格仅为网站价格，并不代表我们实际的优惠价格，请您多多关注我们的折扣信息。

 

税费

对于来自英国或者欧盟的订单，报价中已经包含了增值税。其他地区的订单将免征增值税。

 

丢单

您在购物的过程中，会有有很小的几率会遇到丢单的情况，请您在发现丢单之后，7个工作日内与我们联系，我们会尽力帮您追回订单。我们拥有标准的追踪流程，并且会尽力保证每一笔订单的顺利完成。

 

投诉

在任何情况下，我们都会保证您对于商品发生错误时反馈的权利。有关您的法定权利，您可以联系所在地方政府贸易标准局了解更多信息。

如果您对收到的商品存在任何的疑问，也可以及时发送邮件至contactus@gretnagree.cn，与我们联系，或者写信给我们的客服部门：

Gretna Green Ltd.
Headless Cross
Gretna Green
DG16 5EA

Contactus@gretnagreen.cn

 

The contract to supply goods by Gretna Green Ltd to its customers will be made when the Company debits the account of the customer. Gretna Green Ltd will e-mail the customer confirming the order made.

Returns

Under the Distance Selling Regulation, you have the following rights when buying online or by phone from Gretna Green Ltd.

• You have the right to cancel any order (contract) made with Gretna Green provided you do so no longer than 14 days after the day on which you received your goods.
• Your right to cancel/return goods for cancellation does not apply to made to measure, personalised or perishable items.
• To exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can let us know of your intention to cancel by writing to us (see address below) or by emailing us on contactus@gretnagreen.cn
• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of excessive handling by you. We will make the refund no later than 14 days after the day we receive back from you any goods supplied

Returns (Special Orders, Made to Measure & Perishable Items)

Once a 'special order' (i.e. an order deemed at the time to be for goods not normally stocked by ourselves either in terms of 'type' of item or in 'quantity' - this will be stated to you at the time of order) or 'made to measure order' is received and the work is in progress, your right to cancel will not apply. Perishable items are non-returnable.

For hygiene reasons, earrings cannot be returned to us unless of course, they are faulty.

You can exercise your right of cancellation by writing to us at

Gretna Green Ltd
Headless Cross
Gretna Green 
Scotland
DG16 5EA

VAT Registration No: 264 6189 36 
email to: contactus@gretnagreen.cn

Pricing

The prices payable for goods that you order are clearly set out on the website. If by mistake, we have priced an item erroneously, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. Note all prices quoted on the web are website only prices and may or may not be reflected in our in-store offers.

Tax Charges

For orders made from the UK or the European Union, the prices quoted include VAT. All other orders to the rest of the world will be exempt from VAT.

Back Orders

If your item is not in stock, we can order it in for you. On an occasion where we don't have the item in stock, we will contact you with the options to either wait for the item to come into stock, change your order to something similar or to cancel your order and accept a full refund.

Customs

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Delivery Shortages

In the very rare instance where an order may arrive with item/s missing then you must inform us within 7 working days and we will endeavour to get the missing item/s to you as soon as possible. Our order processing methods are exemplary and we pride ourselves on completing each order in a timely manner.

Complaints

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us at info@gretnagreen.com or write to us at:

Customer Services Department
Gretna Green Ltd
Gretna Green
DG16 5EA